Refund policy

Last updated: October 24, 2026

Our made-right promise

Every gift is personalized and made to order just for you. If it arrives damaged, faulty or not what you ordered, we'll make it right with a free replacement.

Damaged, faulty or wrong items

Please check your order when it arrives. If an item is damaged, faulty or not what you ordered, email a photo and your order number to support@saidwithheart.com within 21 days of delivery. If the design or product is wrong, a short video helps us too. We'll send a free replacement, with shipping included. You won't need to return the item. If we can't replace it, we'll refund you in full.

Lost parcels

If your order hasn't arrived 12 business days after you placed it, or tracking hasn't updated for several days, email us with your order number. If a parcel is lost in transit, we'll send a free replacement.

Change of mind

Because each gift is personalized and made to order, we can't accept returns or exchanges if you change your mind. Please check names, dates and engraving text carefully before you order.

Cancellations and changes

Because each gift is made to order, we can change or cancel an order only until it goes into production. Email us as soon as possible at support@saidwithheart.com.

Refunds

Approved refunds go back to your original payment method. Your bank or card provider may take a few business days to show the refund. If you haven't seen it after 10 business days, please contact us.