FAQs

Pick a gift, choose any options on the product page (a name, a finish or a size, for example), then add it to your cart and check out. You'll get an email confirming your order.

Checkout runs on Shopify's encrypted checkout. You'll see every payment option available to you on the checkout page. We never see or store your card details.

Yes. Payments go through Shopify, one of the largest e-commerce platforms, and if your gift arrives damaged, faulty or wrong, we replace it for free.

Each gift is made to order, so email us as soon as you can at support@saidwithheart.com with your order number. We can change or cancel an order until it goes into production.

Every gift is made when you order it and usually ships within 2–5 business days. Standard shipping with USPS then takes 2–5 business days. Most orders arrive 5–12 business days after you place them, so if you need a gift by a certain date, please order early.

In the US, standard shipping is $5.99 and free on orders of $59 or more. To Canada, it's $9.70 USD and free on orders of $59 USD or more. At checkout, Canadian orders show these amounts in Canadian dollars.

We ship to the United States and Canada. Canadian orders take 4–8 business days to arrive after they ship, and duties are paid for you, so there's nothing extra to pay on delivery. Blankets, mugs and tumblers ship to US addresses only.

When your order ships, we email you a tracking link. If you can't find it, check your spam folder or email us with your order number and we'll send it again.

Yes. Enter their name and address as the shipping address at checkout and we'll send it directly to them.

If your tracking hasn't moved for several days, or your order hasn't arrived 12 business days after you placed it, email us with your order number. If a parcel is lost on the way, we'll send a free replacement.

We're sorry. Email a photo and your order number to support@saidwithheart.com within 21 days of delivery. If the design or product is wrong, a short video helps too. We'll send a free replacement, shipping included, and you won't need to send the item back. If we can't replace it, we'll refund you in full.

Because each gift is personalized and made to order, we can't accept returns or exchanges if you change your mind. Please check names, dates and engraving text carefully before you order.

Yes. If a personalized gift arrives damaged, faulty or with a mistake we made, we'll replace it for free.

If we can't replace an item and refund you instead, the money goes back to your original payment method. Your bank may take a few business days to show it.

Most gifts come with a printed message card, the words you chose on the product page. Each product's description shows what's included.

Keep it dry, take it off before swimming, showering or exercising, and store it in its box. Check each product's description for its materials.

Anyone you love: partners, parents, children, grandparents and friends who feel like family. Browse by who it's for, what you want to say or the occasion from the menu.